Privacy Policy

Privacy Policy

Dammam Valley respects your privacy and is committed to protecting it. This Privacy Policy is designed to help you understand how we use your personal information when you visit our Website.

For the purposes of this Privacy Policy "we", "our" and "us" refer to Dammam Valley, "this website" refers to the https://dammamvalley.sa website (the Website) and "you" and "your" refers to a specific individual accessing the Website.


1. Purpose of this Privacy Policy

We are Dammam Valley located King Faisal Road, Dammam 34212, Kingdom of Saudi Arabia.

This is our Privacy Policy that applies to our use of your personal information when you use our Website.

“personal information” refers to information related to an identified or identifiable natural person recorded electronically or by other means, and does not include anonymized information. This includes information such as your name, address and telephone number, but can also include information such as analysis of your use of our Website.

We will process your personal information in or capacity as a personal information processor. This means that we are responsible for ensuring that we comply with relevant data protection laws when processing your personal information.

2. Collection and use of your information

We only collect personal information about you in connection with the operation of our Website. We will hold information about you if you visit our Website.

The types of information we process about you and the purposes for which we process the information may include:

When you [create an account in our Website], we will collect your information establishing your identity, including [name, address, date of birth, marital status and email address], to provide you with information about our products, goods, services, offers, and events and other information that we think may be valuable to you.

When you [visit our website], we will collect your identifiers, location information and other technical information, including [IP address, location and time zone setting, browser type and version, browser plug-in types and versions, operating system and platform, and any other technology on the devices you use to access this website]. This information may be used to personalize our services, products and content to you and your geographic region (including but not limited to advertisements and promotions).

When you [browse the content and information in our Website], we will collect your usage data, including [web browsing records, click records and favorites, and other information about how you use our Website], to review, develop and improve our website and the services that we may offer you.

When you [reach out to us for any questions, concerns, or support], we will collect the Information that you provide independently to us, including [your full name, email address, and the content of your enquiries and messages], in order to respond to any queries, requests, or comments that you may have.

We collect your personal information directly from you or by actively obtaining your personal information ourselves, for example, through the use of website tracking devices.

3. On what basis we use your information

We use your personal information on the following bases, where available under applicable data protection laws:

  • Because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose);

  • Where it is necessary for the conclusion or performance of a contract in which the individual is a party;

  • Where it is necessary for the performance of statutory duties or statutory obligations;

  • Where it is necessary for the response to a public health emergency or for the protection of the life, health and property safety of a natural person in an emergency;

  • Where the personal information is processed within a reasonable scope to conduct news reporting, supervision by public opinion and other activities in the public interest;

  • Where the personal information disclosed by individuals or other legally disclosed personal information is processed within a reasonable scope in accordance with the Personal Information Protection Law; and other legal basis provided under laws and regulations.

We will not process your personal information in a manner that is inconsistent with the purpose for which we have collected the data or the basis on which we have relied to collect your personal data. If you fail to provide certain information when requested, we may not be able to provide you with information about our services and products.

4. With whom do we share your information?

We will only disclose or transfer your personal information for the purposes set out in this notice to:

  • Third party service providers and sub-contractors who provide a service to us and help us run our business efficiently (including but not limited to marketing and advertising, data processing, IT and office services);

  • Any member of our group; and

  • Any competent authorities if we are legally required to comply with a request for data.

Specifically, we may share your personal information with the following independent third-party personal information processors.

We do not sell your personal information. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Countries to which we transfer your information

As a company located in KSA, we need to collect your personal information from China and process and store such information outside of China, to the extent permitted by applicable laws and regulations. The purpose of our processing activities outside of China and the specific types of personal information transferred overseas are listed in “2. Collection and use of your information” section of this Privacy Policy. Prior to transferring your personal information to any overseas recipients, we will comply with the necessary procedures and formalities as required by applicable laws and regulations governing the protection of personal information. Furthermore, we will implement reasonable technical and organizational measures to ensure the security and protection of your personal information.

If you want to exercise your rights related to your personal information to us or you would like more information about cross-border transfers of your personal information, please contact us following the method stated in the “Contacting us” section of this Privacy Policy.

We may further transfer your personal information to our affiliated entities listed in “4. With whom do we share your information?” section of this Privacy Policy. The information you submit will not be further transferred outside of the KSA.

If this changes or if we transfer the personal information outside of the KSA, we will inform you by way of this Privacy Policy and implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside your home country and you can exercise your rights effectively.

If you would like further details of how your personal information is protected when transferred from one country to another then please fill in our contact form at https://dammamvalley.sa.

6. Cookies

Cookies are small pieces of information that your browser stores on your device when requested by a website.

We request your browser to store a cookie when you access our Website. For further information on the cookies that we collect, please see our Cookie Policy at https://dammamvalley.sa.

7. Data retention

We will keep your data only for as long as is necessary to respond to any queries or complaints, to improve our website or to comply with any legal obligations to which we may be subject.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve such purposes through other means, and the applicable legal requirements.

We will destroy or anonymize your personal data as soon as the purpose of collecting it, or the legal requirement for which are required to keep the personal data, has expired.

8. Your rights

Under certain conditions, you may have the right to:

  • Be informed, which includes informing you of the legal basis of collecting your personal information;

  • Access your personal information held by us;

  • Correct, complete or update your personal information;

  • Request the deletion of personal information;

  • Obtain your personal information in a legible and clear format, including the right to request the transfer of your personal information to another controller (if this is technically possible);

  • Withdrawn consent at any time;

  • Make decisions on the information processing, and restrict or refuse the processing of your personal information, except as otherwise provided by any law or administrative regulation; and

  • Request an explanation of the terms contained in this Privacy Policy.

To exercise your rights, please fill in our contact form at https://dammamvalley.sa.

Subject to any overriding legal obligations, requirements and/or exemptions, we will endeavor to respond to your request promptly in compliance with applicable laws, unless we require further information from you. We may ask you to provide proof of your identity.

9. Your right to complain

If you are not satisfied with our use of your personal information in respect of this website or our response to any request by you to exercise your rights, or if you think that we have breached any relevant data protection laws, then please fill in our contact form at https://dammamvalley.sa. You may in addition have the right to complain to any regulatory authority that supervises our processing of your personal information.

10. Children

We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. We do not knowingly collect information from children under the age of 14 and we do not target our websites to children. However, due to technical limitations, in certain cases, such as when providing online services, we are unable to identify the age of the users. If you are a minor under the age of 14, you should use our Website only under the supervision and guidance of your parent or other guardians, and may not send any personal information about yourself to us. If you are willing and have to use our Website and services, we request you to have your parent or other guardians carefully read this Privacy Policy, and you shall use our Website or provide us with personal information only after you obtain the consent of your parent or guardian.

11. Data security

We take security issues seriously. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

12. Local differences

Whilst this Privacy Policy describes the data protection practices adopted by us generally across the world, local data protection laws may vary and our operations in some countries may mean that we are subject to different, or additional, local data protection requirements.

13. Hyperlinks

Our websites may provide links to third-party websites for your convenience. If you access those links, you will leave our website. We do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Policy does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third-party company's privacy policy.

14. Notification of changes

We may be required to update or change our Privacy Policy from time to time. In such case, we will upload an updated Privacy Policy on the Website and it will be effective from the time of posting.

This Privacy Policy was last updated on [11 February 2024].

15. Contacting us

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard your privacy. If you have any questions relating to our data processing activities or this Privacy Policy, or if you would like to exercise your rights related to your personal information, please fill in our contact form at https://dammamvalley.sa.